HR Technology: SuccessFactors

We are one of the few partners with dual status: We are a SuccessFactors Authorized Reseller and Consulting Partner .
Our Team Members are certified by SuccessFactors to implement SuccessFactors solutions.

Combining our with human capital management experience with excellent technical and project management experience, we truly partner with our clients to help them become high-performance businesses.


SuccessFactors Support – AMO

AMOConnect with our SuccessFactors Support staff method that works best for you, whether by contacting us online. HR Path is your business SuccessFactors Support and Execution.
We have everything you need to stay strong – stay on target and see results sooner.
HR Path built its Global Support Organization dynamic customer support experience that is as compelling and effective as the SuccessFactors solutions. Our customer-focused, innovation-fueled culture produces a support experience that is intuitive and genuinely helpful.
Only HR Path provides SuccessFactors Support services which delivers to our customers:
The Best People: All HR Path SuccessFactors Support Team Members are SuccessFactors-certified; they know how to help you.
Know-how: For more than 12 years, we have been providing support for HR Systems and Solutions; this is not our first HR rodeo.
Global Footprint & Local Support: No matter where you are, we’re there too. We have locations across the Americas, Europe, Africa, the Middle East, and Asia-Pacific regions.
Flexibility: Whatever the need, we have it or we’ll put tailor it for you. The range spans from Premier Support packaged services to Custom-built Support services, which allows you to pick-and-choose.
Result-based Outcome: Service-level Agreements which are geared toward Execution – being accountable, and providing you with the fix the problem so you can move on to the next challenge.


SuccessFactors Support: Global AND Local

call center 2Expertise: SuccessFactors-certified specialists
Global Reach: HR Path has 12 offices around the world
Accessible: easy-to-use Customer Support Portal for support request submission and tracking, SLA tracking and ticket creation
Coverage: Anytime, Anywhere with 24/7 – and is available through defined time zone handovers
Control: Central monitoring, reporting and escalation level


SuccessFactors Support: Produced

The HR Path Global Delivery Model currently supports over 100,000 employee lives
HR Path has developed a customized process that allows us to report on open tickets, respond quickly and accurately to a wide variety of issues, and most importantly, make sure your issue is resolved right the first time
Each client has a named-account manager, as well as local, functional & technical representatives


SuccessFactors Support: Tailored

Every client has different needs; your Support Services should be as unique as your needs
HR Path Support runs the gamut. Whether it’s an across-the board agreement, managed through SLAs, or a maintenance agreement where you call from time-to-time with questions, we have you covered.
The size and shape of your support arrangement can be defined in an initial set-up meeting with your Support Manager.
We provide Monthly Analysis to review tickets, resolutions, SLAs and to ensure your coverage is positioned at the appropriate level